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Root Cause Analysis (RCA) là gì? Cách áp dụng 5 Whys và Fishbone Diagram? · ORA·tech

Trung bình Pro#ba#techniques#root-cause-analysis

Root Cause Analysis (RCA) là gì? Cách áp dụng 5 Whys và Fishbone Diagram?

15 tháng 2, 2026

Tóm tắt nhanh

Root Cause Analysis (RCA) là phương pháp tìm nguyên nhân gốc rễ của vấn đề thay vì chỉ xử lý triệu chứng bề nổi. Trong đó, 5 Whys tối ưu để đào sâu chuỗi nhân quả tuyến tính, còn Fishbone Diagram phù hợp để phân tích toàn diện các vấn đề phức tạp, đa chiều.

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